customer service

Evening, Addicts. New member here with a few new members to the 1911 family. I recently knocked a few items off of my 1911 bucket list and snagged a Springfield Professional and full rail TRP. So far, I've taken them both on two outings. The first was mostly for suppressor ready firearms, so...

I own many Springfield products, and have been extremely satisfied with them all, especially Springfield's 1911 handguns! My TRP is having a few issues though, so this is the very first time I've ever returned ANY Springfield 1911 back, so hopefully it goes well. I have heard fantastic things...

A few weeks ago I saw a very reasonably priced used CQB at a LGS and promptly drove down to pick it up. Upon checkout I noticed the guns serial did not match the test target and dog tag. I asked the LGS about it and they couldn’t provide a reason as to why they were different. At the price...

Here's a lesson to Ed Brown and any other gun company that chooses to replace a human being answering customer service calls with an answering system - A squad of Marines had an issue with their Barrett .50 in a fire fight, it wasn't functioning properly, wouldn't fire, and they couldn't figure...

This thread will document my experience. Looking good so far. [Friday 15June2018]After months of dawdling and shuffling and letting the firearms take up space in my safe for no good reason, I finally got around to contacting Springfield via email last Friday at 6:45 pm CDT. I made two...

Bullet points: Had a small issue (as perceived by me) with the EDC X9 I just bought used. I called WC late Monday afternoon (3ish CST) They emailed me a UPS NEXT DAY AIR label about 3 mins later I sent it out on Tuesday am, (UPS hub is close to home) I got it back today Sat 10 am. ALL Better...

Hello all, After my final discussion today with Wilson Combat, and an email with a tracking number, it looks like my Wilson Professional 45 is on its way back to me. Boy am I pumped. It was sent in because the tuff coat was flaking off on the frame. It was at their insistence that it go...

While scrolling threads I found that many people compare build quality, attention to detail and craftsmanship of various manufactures but very few talk about or compare the customer service of the companies and thought that this would be a good topic to discuss with all of you. So, of the major...

Just over a year ago, I found what seemed to be a smokin' deal on a MAC Classic by Metro Arms, imported by Eagle Imports, the folks who import Bersa. I had read good reviews on the Metro Arms 1911 line in general and the MAC Classic in particular which was billed as their higher end, competition...

Just an At-A-Boy to the peeps at AlienGear holsters. I have a Tuck 3.0 IWB, (2 shells, 1 for DW ECO & 1 for EB Commander). I noticed some stitching coming undone at the top of the "ear" portion of the base/back-pad area. I logged on, started a chat, told them what was wrong, gave my order...

As some may remember I had some challenges with the DW Valkyrie Commander I had custom made in .38 super. Despite two trips back to DW for warranty work, I continued to have issues with the gun feeding. I grew very frustrated and got to the point I had no faith in the gun and did not want to...

So, has anyone had any experience with STI's customer service? I left them a voicemail and a email to David Cupp on Monday, and have yet to hear back. I've communicated with someone in their department via Facebook, but he/she is not the person who can help me. Just wondering if slow/lack of...

Fellow 1911 addicts, I am like many of you in that I buy, collect and shoot semi custom guns,Wilson,Nighthawk,Les Baer,Ed Brown,Springfiield, etc. Before I buy anything on auction site, I call to find out how the 1911 left the factory. As you all know, model numbers are not on the slide or...

My S/S V-Bob has had an issue since I acquired it. I had hoped to live with the issue through the 500 round break in (which I followed rigorously) but at round 400, I determined it had to go back. On Saturday, March 26th I filled out a request for return authorization. That Monday, I had the...

Recently had a problem with my SIG STX 45. Contacted their Customer Service (Only 2 minute wait on a Monday morning) described the problem, received a FED-X airbill via e-mail for free 2 day shipping. I had a problem with a Kimber 10 days past 1 year of ownership, their response was ship it...