[605atthe wheels]

Just an At-A-Boy to the peeps at AlienGear holsters.

I have a Tuck 3.0 IWB, (2 shells, 1 for DW ECO & 1 for EB Commander). I noticed some stitching coming undone at the top of the "ear" portion of the base/back-pad area. I logged on, started a chat, told them what was wrong, gave my order history, & literally got a shipment notice of a NEW base/back-pad within 3 minutes. I didn't even know they were warrantied for LIFE. (Thanks Rod442)

I know this is small $$$$ potatoes, but I wanted to share. AlienGear is 5 stars in my world.

ps this Tuck3.0 is worn a minimum 350 days a year,comfy as heck.

George

 

[JDNY65]

I have a couple Cloak Tuck 3.0's (Kimber Ultra and S&W Sheild)
Free shell swaps for life and no questions asked forever guarantee on all their holsters.
I don't carry those often but when I do I'm always impressed with how comfortable they are.
Glad to hear they stand by their products and warranty!

JD

 

[Bender]

Great to hear George

 

[LPRoad]

Always good to hear about the good guys.

 

[Jimhoag]

Great service

 

[605atthe wheels]

Package arrived today & I swapped over the shell & clips. Good to go.


George

 

[HawkEye]

I have a holster from them, they are very comfy.
Good to know they stand tall behind the product.
Thanks for sharing I enjoy a happy ending.

 

[EvolutionArmory]

You mean like this one? Looks like I'll be calling them next.

 

[EvolutionArmory]

In the time I posted this up to now I have already chatted with someone and got a new backing coming in the mail.....at 8:20PM on a Friday night. Legendary

 

[Sneaky One]

Thanks guys, now I just ordered yet another holster ! When I went to their site at 9:45pm I got live chat helping me.

 

[Bender]

I forgot to mention......

I appreciate you taking the time to let us/me know about the customer service experience you had.

We rarely hear about the great experiences, most often only the bad ones.

I thank you Sir

 

[605atthe wheels]

Evo-Arm, Hard to beat that isn't it?

George

 

[Rick Clowers]

Agree about Alien Gear - they handled my return just as fast and just as efficiently as they did my order.

 

[EvolutionArmory]

Evo-Arm, Hard to beat that isn't it?

George

Yes. My holster was one of those things I would get around to. Thanks for reminding me to do it. Knowing that it would be handled quickly was great. Thanks.

 

[HawkEye]

I have one and I've only worn it once.
It did wear comfortably but it didn't work for what I needed it to do.
I still think the product is a good product just doesn't fit my needs as a holster. I guess I should pass it along so someone could get some use out of it.
Check the classifieds.

 

[switchback]

Bad news always makes better press than good news. Great Alien is tending to the details, CS is , or should be, a top priority. Thanks for the tip

 

[EvolutionArmory]

My new backing arrived this morning