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100% Customer Service

Discussion in 'General Firearm Discussion' started by 605atthe wheels, Mar 16, 2017.

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  1. Mar 16, 2017 #1
    605atthe wheels

    605atthe wheels In the staging lanes Supporting Addict

    2,207
    Oct 19, 2012
    Just an At-A-Boy to the peeps at AlienGear holsters.

    I have a Tuck 3.0 IWB, (2 shells, 1 for DW ECO & 1 for EB Commander). I noticed some stitching coming undone at the top of the "ear" portion of the base/back-pad area. I logged on, started a chat, told them what was wrong, gave my order history, & literally got a shipment notice of a NEW base/back-pad within 3 minutes. I didn't even know they were warrantied for LIFE. (Thanks Rod442)

    I know this is small $$$$ potatoes, but I wanted to share. AlienGear is 5 stars in my world.

    ps this Tuck3.0 is worn a minimum 350 days a year,comfy as heck.

    George
     
    605atthe wheels, Mar 16, 2017
    605atthe wheels, Mar 16, 2017
    41 Charlie, Jollyroger1, Sneaky One and 11 others like this.
  3. Mar 16, 2017 #2
    JDNY65

    JDNY65 Well-Known Member

    146
    Oct 24, 2016
    I have a couple Cloak Tuck 3.0's (Kimber Ultra and S&W Sheild)
    Free shell swaps for life and no questions asked forever guarantee on all their holsters.
    I don't carry those often but when I do I'm always impressed with how comfortable they are.
    Glad to hear they stand by their products and warranty!

    JD
     
    JDNY65, Mar 16, 2017
    JDNY65, Mar 16, 2017

  5. Mar 16, 2017 #3
    Bender

    Bender Supporting Addict Supporting Addict

    24,645
    Aug 15, 2011
    Great to hear George
     
    Bender, Mar 16, 2017
    Bender, Mar 16, 2017
  6. Mar 16, 2017 #4
    LPRoad

    LPRoad Well-Known Member Supporting Addict

    2,380
    Mar 16, 2015
    Always good to hear about the good guys.
     
    LPRoad, Mar 16, 2017
    LPRoad, Mar 16, 2017
  7. Mar 16, 2017 #5
    Jimhoag

    Jimhoag In Kentucky

    8,822
    Jun 14, 2013
    Great service
     
    Jimhoag, Mar 16, 2017
    Jimhoag, Mar 16, 2017
  8. Mar 17, 2017 #6
    605atthe wheels

    605atthe wheels In the staging lanes Supporting Addict

    2,207
    Oct 19, 2012
    Package arrived today & I swapped over the shell & clips. Good to go.


    George
     
    605atthe wheels, Mar 17, 2017
    605atthe wheels, Mar 17, 2017
  9. Mar 17, 2017 #7
    Wheels No More

    Wheels No More Long gone

    20,410
    May 12, 2015
    I have a holster from them, they are very comfy.
    Good to know they stand tall behind the product.
    Thanks for sharing I enjoy a happy ending.
     
    Wheels No More, Mar 17, 2017
    Wheels No More, Mar 17, 2017
  10. Mar 17, 2017 #8
    EvolutionArmory

    EvolutionArmory Well-Known Member

    2,425
    Sep 9, 2011
    You mean like this one? Looks like I'll be calling them next.

    IMG_1410.JPG
     
    EvolutionArmory, Mar 17, 2017
    EvolutionArmory, Mar 17, 2017
    Jollyroger1 likes this.
  11. Mar 17, 2017 #9
    EvolutionArmory

    EvolutionArmory Well-Known Member

    2,425
    Sep 9, 2011
    In the time I posted this up to now I have already chatted with someone and got a new backing coming in the mail.....at 8:20PM on a Friday night. Legendary
     
    EvolutionArmory, Mar 17, 2017
    EvolutionArmory, Mar 17, 2017
    Rick Clowers, Jollyroger1, Sneaky One and 2 others like this.
  12. Mar 17, 2017 #10
    Sneaky One

    Sneaky One Well-Known Member

    4,931
    Aug 14, 2016
    Thanks guys, now I just ordered yet another holster ! When I went to their site at 9:45pm I got live chat helping me.
     
    Sneaky One, Mar 17, 2017
    Sneaky One, Mar 17, 2017
  13. Mar 17, 2017 #11
    Bender

    Bender Supporting Addict Supporting Addict

    24,645
    Aug 15, 2011
    I forgot to mention......

    I appreciate you taking the time to let us/me know about the customer service experience you had.

    We rarely hear about the great experiences, most often only the bad ones.

    I thank you Sir
     
    Bender, Mar 17, 2017
    Bender, Mar 17, 2017
    Pennywise827, Rick Clowers, 605atthe wheels and 2 others like this.
  14. Mar 17, 2017 #12
    605atthe wheels

    605atthe wheels In the staging lanes Supporting Addict

    2,207
    Oct 19, 2012
    Evo-Arm, Hard to beat that isn't it?

    George
     
    605atthe wheels, Mar 17, 2017
    605atthe wheels, Mar 17, 2017
    Rick Clowers and 1911wheelsnomore like this.
  15. Mar 17, 2017 #13
    Rick Clowers

    Rick Clowers Well-Known Member

    269
    Feb 5, 2016
    Agree about Alien Gear - they handled my return just as fast and just as efficiently as they did my order.
     
    Rick Clowers, Mar 17, 2017
    Rick Clowers, Mar 17, 2017
    1911wheelsnomore likes this.
  16. Mar 18, 2017 #14
    EvolutionArmory

    EvolutionArmory Well-Known Member

    2,425
    Sep 9, 2011
    Yes. My holster was one of those things I would get around to. Thanks for reminding me to do it. Knowing that it would be handled quickly was great. Thanks.
     
    EvolutionArmory, Mar 18, 2017
    EvolutionArmory, Mar 18, 2017
    1911wheelsnomore likes this.
  17. Mar 18, 2017 #15
    Wheels No More

    Wheels No More Long gone

    20,410
    May 12, 2015
    I have one and I've only worn it once.
    It did wear comfortably but it didn't work for what I needed it to do.
    I still think the product is a good product just doesn't fit my needs as a holster. I guess I should pass it along so someone could get some use out of it.
    Check the classifieds.
     
    Last edited: Mar 18, 2017
    Wheels No More, Mar 18, 2017
    Wheels No More, Mar 18, 2017
  18. Mar 18, 2017 #16
    switchback

    switchback Well-Known Member

    6,253
    Jun 2, 2014
    Bad news always makes better press than good news. Great Alien is tending to the details, CS is , or should be, a top priority. Thanks for the tip
     
    switchback, Mar 18, 2017
    switchback, Mar 18, 2017
    1911wheelsnomore likes this.
  19. Mar 20, 2017 #17
    EvolutionArmory

    EvolutionArmory Well-Known Member

    2,425
    Sep 9, 2011
    My new backing arrived this morning :)
    IMG_1412.JPG
     
    EvolutionArmory, Mar 20, 2017
    EvolutionArmory, Mar 20, 2017
    605atthe wheels, 41 Charlie, Jollyroger1 and 2 others like this.

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