100% Customer Service

Discussion in 'General Firearm Discussion' started by 605atthe wheels, Mar 16, 2017.

  1. 605atthe wheels

    605atthe wheels In the staging lanes Supporting Addict

    Oct 19, 2012
    Just an At-A-Boy to the peeps at AlienGear holsters.

    I have a Tuck 3.0 IWB, (2 shells, 1 for DW ECO & 1 for EB Commander). I noticed some stitching coming undone at the top of the "ear" portion of the base/back-pad area. I logged on, started a chat, told them what was wrong, gave my order history, & literally got a shipment notice of a NEW base/back-pad within 3 minutes. I didn't even know they were warrantied for LIFE. (Thanks Rod442)

    I know this is small $$$$ potatoes, but I wanted to share. AlienGear is 5 stars in my world.

    ps this Tuck3.0 is worn a minimum 350 days a year,comfy as heck.

    George
     
  2. JDNY65

    JDNY65 Well-Known Member

    146
    Oct 24, 2016
    I have a couple Cloak Tuck 3.0's (Kimber Ultra and S&W Sheild)
    Free shell swaps for life and no questions asked forever guarantee on all their holsters.
    I don't carry those often but when I do I'm always impressed with how comfortable they are.
    Glad to hear they stand by their products and warranty!

    JD
     

  3. Bender

    Bender Supporting Addict Supporting Addict

    Aug 15, 2011
    Great to hear George
     
  4. LPRoad

    LPRoad Well-Known Member Supporting Addict

    Mar 16, 2015
    Always good to hear about the good guys.
     
  5. Jimhoag

    Jimhoag In Kentucky

    Jun 14, 2013
  6. 605atthe wheels

    605atthe wheels In the staging lanes Supporting Addict

    Oct 19, 2012
    Package arrived today & I swapped over the shell & clips. Good to go.


    George
     
  7. Wheels No More

    Wheels No More Long gone

    May 12, 2015
    I have a holster from them, they are very comfy.
    Good to know they stand tall behind the product.
    Thanks for sharing I enjoy a happy ending.
     
  8. EvolutionArmory

    EvolutionArmory Well-Known Member

    Sep 9, 2011
    You mean like this one? Looks like I'll be calling them next.

    IMG_1410.JPG
     
    Jollyroger1 likes this.
  9. EvolutionArmory

    EvolutionArmory Well-Known Member

    Sep 9, 2011
    In the time I posted this up to now I have already chatted with someone and got a new backing coming in the mail.....at 8:20PM on a Friday night. Legendary
     
  10. Sneaky One

    Sneaky One Well-Known Member

    Aug 14, 2016
    Thanks guys, now I just ordered yet another holster ! When I went to their site at 9:45pm I got live chat helping me.
     
  11. Bender

    Bender Supporting Addict Supporting Addict

    Aug 15, 2011
    I forgot to mention......

    I appreciate you taking the time to let us/me know about the customer service experience you had.

    We rarely hear about the great experiences, most often only the bad ones.

    I thank you Sir
     
  12. 605atthe wheels

    605atthe wheels In the staging lanes Supporting Addict

    Oct 19, 2012
    Evo-Arm, Hard to beat that isn't it?

    George
     
  13. Rick Clowers

    Rick Clowers Well-Known Member

    269
    Feb 5, 2016
    Agree about Alien Gear - they handled my return just as fast and just as efficiently as they did my order.
     
    1911wheelsnomore likes this.
  14. EvolutionArmory

    EvolutionArmory Well-Known Member

    Sep 9, 2011
    Yes. My holster was one of those things I would get around to. Thanks for reminding me to do it. Knowing that it would be handled quickly was great. Thanks.
     
    1911wheelsnomore likes this.
  15. Wheels No More

    Wheels No More Long gone

    May 12, 2015
    I have one and I've only worn it once.
    It did wear comfortably but it didn't work for what I needed it to do.
    I still think the product is a good product just doesn't fit my needs as a holster. I guess I should pass it along so someone could get some use out of it.
    Check the classifieds.
     
    Last edited: Mar 18, 2017
  16. switchback

    switchback Well-Known Member

    Jun 2, 2014
    Bad news always makes better press than good news. Great Alien is tending to the details, CS is , or should be, a top priority. Thanks for the tip
     
    1911wheelsnomore likes this.
  17. EvolutionArmory

    EvolutionArmory Well-Known Member

    Sep 9, 2011
    My new backing arrived this morning :)
    IMG_1412.JPG
     

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