It has been a while since I ordered anything from Amazon, but I must say I am at a loss for words when it comes to their customer service....The transcript of the "chat". Your AccountAmazon.com Message From Customer Service Hello, Here's a copy of the chat transcript you requested: Initial Question: Order ID: 111-3167135-0371450: I ordered four packages of 24 paint strainer sacks a total of 96 sacks. I received eight packages of six paint strainer sacks a total of 48 sacks. Please send me the remaining 48 paint strainer sacks from my order. Sincerely, Wallace Canterbury (970) 379-5884 03:15 PM PDT Jowie(Amazon): Hello, my name is Jowie from Amazon Product Support Experts. I'm here to help you today. Can I also get your name and phone number just in case our chat would be disconnected? 03:16 PM PDT Wallace E. Canterbury: My name and phone number are included 03:16 PM PDT Jowie: I'm sorry for mislooked 03:17 PM PDT Jowie: I do apologize if you did not received the other item on your end, no worries I'm here to help you to figure it out and solved this issue 03:18 PM PDT Wallace E. Canterbury: I only received half my order 03:19 PM PDT Jowie: Thanks for letting me know that, no worries as I deeply check this out for you. 03:20 PM PDT Wallace E. Canterbury: And? 03:21 PM PDT Wallace E. Canterbury: Please ship me 48 more paint strainer sacks to complete my order. 03:23 PM PDT Jowie: I do understand Wallace, upon checking here that this item of 4 quantity or four bags is delivered. May I know how many bags did you received? 03:25 PM PDT Wallace E. Canterbury: The quantity is 24 X 4 = 96. I received 48. 03:25 PM PDT Jowie: I see thanks Wallace, no worries as I will further investigate this issue. 03:30 PM PDT Jowie: Alright since we will now consider the other item as lost in the shipment but no worries as I already up this one to our lead team and they will be do investigation. For the meantime let me now check my options here. 03:30 PM PDT Wallace E. Canterbury: Really!? 03:31 PM PDT Wallace E. Canterbury: This was not lost in shipment! The warehouse pulled the wrong number of items and shorted my order. 03:32 PM PDT Jowie: May I know where did you find that information? 03:34 PM PDT Wallace E. Canterbury: I counted the number of items in the box. there were 48. I ordered a total of 96! 03:39 PM PDT Jowie: I completely understand Wallace, just to clarify the whole issue, you receive a just a 2 bags of 48 packs in one box or shipment instead of 4 bags of 96 packs correct? Then if that's the case you did not receive the other 2 bags we will now consider the two item lost in transit or shipment and we will up this for further investigation, for now let me check the options for the 2 ite,m 03:40 PM PDT Jowie: And now our options for the missing two since this item is sold by the third party seller, we don;t handle their stocks. So we can do a refund on the two items, and you can just reorder it to the website. 03:42 PM PDT Wallace E. Canterbury: NO! If you had read my original message you would know that the items are sold in packages of 24. I ordered 4 packages of 24 items. I instead received 8 packages with only six items in each package. I received a total of 48. I ordered a total of 96. 03:44 PM PDT Wallace E. Canterbury: Jowie, just refund half the purchase price and we will call it good. 03:45 PM PDT Jowie: That's why I told you Wallace, and no worries just a moment as I processed it for you okay? Please stay on the line 03:47 PM PDT Wallace E. Canterbury: Thank you. 03:49 PM PDT Jowie: Your most welcome 03:50 PM PDT Jowie: May I know where do you want to place the refund? On your Amazon gift card or in Original payment method? 03:50 PM PDT Wallace E. Canterbury: The original payment method. 03:50 PM PDT Jowie: Thanks 03:52 PM PDT Jowie: Alright Wallace a refund of $108.92 will be reflected on your account within 3 to 5 business days or it depends on your banking institution. 03:53 PM PDT Wallace E. Canterbury: Thank you. 03:54 PM PDT Jowie: Your most welcome Wallace, and again we do apologize for the inconvenience. For the meantime would there be anything else? 03:54 PM PDT Wallace E. Canterbury: No, it's all good. 03:55 PM PDT Jowie: That’s Great! I am glad I was able to help you. Please click on the ***End Chat*** Button to close this window. It's been my pleasure to assist a valued customer like you. In behalf of Amazon Product Support Expert this is Jowie, we hope you have a great day ahead! Thank you. Amazon.com Good grief! I fall back to punt and I get a touchdown! THE TOTAL PRICE OF THE ORDER WAS $108.92, BUT I AM NOT GOING TO ARGUE WITH THE FELLOW AT THIS POINT. ALL I WANTED WAS MY MISSING ITEMS!