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Recently had a problem with my SIG STX 45. Contacted their Customer Service (Only 2 minute wait on a Monday morning) described the problem, received a FED-X airbill via e-mail for free 2 day shipping.

I had a problem with a Kimber 10 days past 1 year of ownership, their response was ship it to us. We only pay shipping during the 1st 12 months.

Sig obviously understands customer service where some other manufacturers just don't care...
 

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CEO of DILLIGAF industries
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Sig's customer service has come a long way . Three years ago you would have been on hold till the Muzack drove you insane or the call dropped . They must have caught up with demand . I've always been a big fan of their firearms . I've got four of them , and the only problem I've ever had traced back to a bad batch of Herters ammo .
 

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I hate to resurrect a stale post, but I must second the comments in Sig CS. The plunger tube worked loose on my Scorpion Carry. I called Sig and had a Fed Ex shipping label in my email that day. I know a loose plunger tube is not a crisis necessarily requiring warranty work, however the gun is less than a year old with only about 800 rounds through it. I figured that was a manufacturing defect qualifying it for warranty.

Sig agreed.




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S&W is OK my co worker had to wait since November for a broken recoil spring on his shield it came in yesterday. Took 1 month to recieve. I find that a little bit excessive. Especially considering the factory is only 40 miles away.
 

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I think a lot of manufacturers are improving their customer support. Might be due to increased competition. I have not had to send any 1911s back but I have the knowledge and tools to pretty much fix things minor to moderate and I like to inspect before I buy. Good to know about SIG. I have been thinking about one of their P220s in 10mm.
 

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CEO of DILLIGAF industries
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I think a lot of manufacturers are improving their customer support. Might be due to increased competition. I have not had to send any 1911s back but I have the knowledge and tools to pretty much fix things minor to moderate and I like to inspect before I buy. Good to know about SIG. I have been thinking about one of their P220s in 10mm.
Sig P220 is a great choice , don't rule out the 226 or 229 . Also try to get one with the SRT trigger . Sig charges quite a bit more for a gun with it already installed , but I was on their web-site yesterday and the kit was only $51.00 . Also I'm seeing stores carrying the Sig re-man guns . These are a great deal . They are guns traded in to Sig and totally rebuilt and refinished . My LGS is selling 226's for $600.00 . You can tell them apart from the other guns in the case by the red label around the grips . They also come in a red box .
 

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Just received my carry scorpion back from Sig customer service.



Sig received it on 12/26, the day after Christmas. It was inspected, repaired, and shipped back on the 30th.

They paid shipping.


"One hundred rounds do not constitute fire power. One hit constitutes fire power."
- General Merritt Edson, USMC
 
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