A lot of times we bash companies etc, but seldom do we take the time to give kudos to those that do things right. I'd like to give kudos to Dillion Precision, their customer service just never fails to amaze me. I bought my RL-550B aound 20 years ago and have had very few issues with it over the years, but when I had an issue they have always been helpful and shipped parts no charge if needed. Today a I recieved a quick change kit. powder measure, toolhead, powder die and a 6.8SPC caliber conversion kit. Well, it had been a while, several years since I ordered a new powder measure. When I looked at this one I knew right away there was problem, they had redesigned the powder measure mechanisim and the way the Failsafe Rod connects to it. I called Dillion and before I could even finish explaining the problem the gentlman stops me and says " you have an older press" I'll get the part you need out today, free of charge. He explained how to set it up and to call back if I have any other issues. What a great bunch of people, I hear people complain that their presses cost to much etc. If I ever buy another press it will most certainly be another Dillion, no compromise in quality or in customer service.