This came up in the reloading section, so I thought I would bring the concept here. Share you firearm related customer service stories good or bad. I have had very good luck with Springfield customer service. I sent them a used TRP that I purchased that had been modified by Nighthawk (ion bond, serrated slide top, new trigger). The gun was having 3 point jams. I called Springfield on 12/1 and they sent me a prepaid shipping label and I dropped it off at Fed Ex at about 3pm. I got a call from Springfield today and they said that it had been shipped out and that it should arrive on 12/9 before noon. The turnaround is a week and it didn't cost me a dime for a modified gun that I purchased used. I'll let you know how it runs at the class. Kimber was less than helpful. I purchased a new Crimson Carry Pro that needed the extractor tuned (it sent brass into my forehead) and had an occasional ftf. I called Kimber after a year (it mostly sat in the safe) and they wanted me to send it on my own dime and to pay for the repairs since it was out of warranty. I have also personally seen poor work come out of their "custom shop".