Ed Brown Ed Brown Rant

Discussion in 'General 1911 talk' started by 1811RET, Oct 29, 2020.

  1. 1811RET

    1811RET Well-Known Member

    Sep 17, 2018
    In the past, due to the need to pay for chemo for the last 6 years, my 1911 purchases have been few and far between and when I did buy, Dan Wesson was as high end as I got. About 2 weeks ago, I traded for a lightly used, older (2006 build date) Ed Brown Special Forces, carbon steel, bobtail commander with Gen 3 finish. The night sights were shot, so I knew I would be replacing them.
    I ordered new sights from EB before exploring the rest of the sight. After doing so, I decided to take advantage of the Basic Service Package, which seemed like a good deal for $99. I also decided to have the gun refinished with the Gen 4 finish. At this point, the sights had already shipped. I contacted EB via telephone and ironed out the services I wanted and explained I would send the new sights with the gun.
    Here is where it goes wrong for me. The rep I spoke to said it would be $25 per sight to install the new sights. I confirmed what I already knew, which was the sights would be removed for the refinish. I asked what the charge was to reinstall the old sights, which I was told was nothing. I pled my case that since the sights were removed, why the charge, to no avail.
    I understand if all I was having done is sight replacement, then yes, charge a fee. But in this case, it seems to be a way to squeeze more money out of a customer. Am I being unreasonable?? Petty?
    If this is how the “custom” gun companies treat their customers, I want nothing to do with them. At this point I am considering offering it up for sale on the forum when I get it back and looking for a Guardian with some change to spare.
    Sorry for the rant and thanks for allowing me to do so, I feel better now.
  2. villdetwink

    villdetwink ...Terminal Addict Supporting Addict

    May 1, 2019
    Seems like that could have been a reasonable concession, considering the other services you are purchasing.
    NewWaveGuy01, Spokes, JM44 and 4 others like this.

  3. ReaperCustom45

    ReaperCustom45 Well-Known Member

    Aug 7, 2019
    That seems pretty unreasonable to me. If they are removing the old ones for a refinish anyways, they shouldn't charge to just put different ones on, unless there's fitting or modifications needed.
    cgff, NewWaveGuy01, Spokes and 3 others like this.
  4. Les White

    Les White Well-Known Member

    Nov 17, 2015
    When I replaced the sights on my Ed Brown they slid right in. I would take off the old sights and put on the new ones. I would think the $25 per sight is for installing another makers sights which could take some fitting. If you install the new ones problem solved. Yes, it seems unreasonable but I would not ditch the pistol because of it.
    Series70, Dub, Spokes and 2 others like this.
  5. 1811RET

    1811RET Well-Known Member

    Sep 17, 2018
    The new sights are from the EB website, no new cuts or modifications needed.
  6. TRRK Trading

    TRRK Trading Well-Known Member Sponsor Supporting Addict

    Oct 18, 2018
    I believe part of the install fee is to zero in the new sights so you’re paying for the ammo and the time. Seems like a reasonable charge to me.
  7. 1811RET

    1811RET Well-Known Member

    Sep 17, 2018
    I see where you are coming from, but then that does not explain why there is no fee to reinstall and zero the existing sights. Plus, as part of the Basic Service package, test firing is accounted for. Not much to zero in, they are fixed sights held in with a set screw in a pre tapped hole.
    boatdoc, Spokes, WC145 and 1 other person like this.
  8. 1811RET

    1811RET Well-Known Member

    Sep 17, 2018
    More than likely, won’t ditch the pistol, as the title states, ranting to get it off my chest and to get opinions if I am being unreasonable. Just irks me when companies take advantage and try to get every cent they can. I have always been the opposite and always attempt to do right by the other person.
    Spokes, Greg M. and nikerret like this.
  9. robs9

    robs9 Well-Known Member

    May 4, 2015
    I would call back and talk to a different person. Just may have been a bad day for that one.

    Sent from my SM-N975U using Tapatalk
  10. 1811RET

    1811RET Well-Known Member

    Sep 17, 2018
    Currently, at EB, you have to contact via email, then they decide if they want to call back. I sent a follow up email and the reply (via email) was the same. Supposedly, one of the smiths are going to reach out prior to beginning the work. Maybe then I will be able to get the charges reversed.
  11. HooDoo Man

    HooDoo Man Well-Known Member Supporting Addict

    Dec 26, 2017
    With my (limited) experience with EB service is sometimes you have to be a little pushy. But they will get it right. Even if I takes 2 times. Just enlighten the C/S rep. that you what to be satisfied like they advertise. They did make mine perfect on 2 guns.
    Babboonbobo, NewWaveGuy01 and 1811RET like this.
  12. Jimhoag

    Jimhoag In Kentucky

    Jun 14, 2013
    Reminds me of the John Deere dealer. I had a engle replaced in my 2750 tractor and a new clutch installed. Looking at the bill they charged me twice to break tractor in half. Omce to replace engine and one to install new clutch. Change was $450 for each time. I argued when they replaced the engine they should of replaced the clutch. Service manager said that's what they did. Owner said the secretary went by book charges. I caught them trying to cheat me. I never went back to that dealer again
  13. None.Ya

    None.Ya Member

    Jul 15, 2017
    I have had a bad experience with EB CS also.
    That's why I only have one.

    Hopefully they will get it figured out.
    Spokes, Stogies and 1811RET like this.
  14. azguy1911

    azguy1911 I'm done buying guns, I'm just a bystander now

    Oct 22, 2015
    Contact John May at Ed Brown, forward him this thread.

    It's stupid, they are going to strip the gun for a re-finish and you already bought the sights, charging to install them seems petty.
  15. gun_fan111

    gun_fan111 Well-Known Member

    Mar 23, 2014
    Before I read this post, I thought OP was completely unreasonable in expecting a free install. I would expect the new sights to be oversized and would require fitting.

    If that is not the case, OP should ask them to first reinstall the old sights. Take a picture, send you as proof. Then install new sights
    NewWaveGuy01, Spokes and 1811RET like this.
  16. Baldwin

    Baldwin Well-Known Member

    Feb 16, 2018
    It's not a big enough deal for me to not buy from them, but I've noticed that several semi custom builders will add a charge if you want to leave off their logo (I like "naked" slides). It doesn't seem quite right to me to charge to NOT do something. I guess it's a penalty to not advertise for them.
    NewWaveGuy01 and Spokes like this.
  17. boatdoc

    boatdoc Well-Known Member

    Aug 3, 2015
    we are glad you have survived the cancer care and are getting back to shooting

    EB CS has gone down hill over the years . However, the guns are great to shoot.

    it is bs to charge for a service that had to provide to anyway.
    get it back the way you like it. enjoy the gun you richly deserve and never buy anything from them again

    stay healthy
    Last edited: Oct 30, 2020
    cgff, NewWaveGuy01 and Spokes like this.
  18. Stogies

    Stogies One more please!

    Aug 22, 2015
    Same happened to me with Wilson on a refinish. The gun had to go back for some ejection issues and they were gonna refinish the slide. I figured I would change out the sights which I paid for. When the gun was ready to be shipped back, they informed me of the additional charge to install them.
    After some back and forth, they agreed to not charge me for the install, "this time". I never purchased a Wilson again!
    NewWaveGuy01 and Ted A Mc like this.
  19. Infidel4life11

    Infidel4life11 الواحد

    Apr 17, 2019
    My opinion:

    If I’m taking off sights to refinish the gun then that is part of the refinishing process. I took your sights off I’m responsible for reinstalling them and zeroing you gun. No fee as it’s part of the process.

    New sights are a question mark. I don’t know how much fitting is required. Your old Front sight might be .180” high your new sight might be .185”. There is a lot of variables there thus the $25 fee per sight would be fair especially if it take an hour or more the square new sights away when shop time runs $120hr

    Just my .2¢

    Now should you install the new sights before you send it then you wouldn’t have to pay the fee correct?
  20. Genes 1911

    Genes 1911 Well-Known Member

    Nov 10, 2019
    I have to say that EB is "nickel wise and dollar stupid". CS sells and so does a reputation. I refuse poor service and manners.

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