Dan Wesson Great Customer Service from Dan Wesson!

Discussion in 'General 1911 talk' started by WNC1911, Apr 18, 2016.

  1. WNC1911

    WNC1911 NRA Life Member & IDPA Shooter

    289
    Dec 30, 2014
    My S/S V-Bob has had an issue since I acquired it. I had hoped to live with the issue through the 500 round break in (which I followed rigorously) but at round 400, I determined it had to go back. On Saturday, March 26th I filled out a request for return authorization. That Monday, I had the return authorization from Dan Wesson. A few days later, I received notification that Dan Wesson had received my V-Bob. On April 7th, I received notice that the gun had been repaired and the issue resolved. A day later, April 8th, my V-Bob arrived back home. A few days later, I was able to make a quick range trip to check it out. With limited time, I fired 50 rounds downrange with no issues. The communication from start to finish was flawless. Dan Wesson took care of the issue and turned it around in 14 days from start of the process to the finish. I was amazed and needless to say, very pleased. The return slip indicates that they modified the thumb safety and tuned the extractor.

    Thanks to everyone at Dan Wesson who took care of my V-Bob. You customer service was stellar and exemplary.
     
  2. WWB

    WWB Administrator Staff Member Admin Moderator Supporting Addict

    Apr 11, 2015
    Excellent to hear congrats. No pictures of said Dan wesson VBOB? :)
     
    WNC1911 and Sterling Archer like this.

  3. BuckyP

    BuckyP Well-Known Member

    Sep 15, 2011
    Great news on the quality service.

    And of course.
    :pics:
     
    WNC1911 likes this.
  4. WNC1911

    WNC1911 NRA Life Member & IDPA Shooter

    289
    Dec 30, 2014
    Not from the most recent range day....but one during the break in.... 1452465482754.jpg
     
  5. B_RAD

    B_RAD You serious, Clark?

    Jan 15, 2012
    I've had great experiences with DW CS!

    Nice VBOB!
     
    WNC1911 and Wilsonwessonbrown like this.
  6. CaseyOz

    CaseyOz New Member

    18
    Sep 23, 2015
    Very nice VBOB! That's good to hear because I just picked up a new Guardian 45. Glad to hear their customer service is good.
     
    WNC1911 likes this.
  7. Sterling Archer

    Sterling Archer Codename Duchess Supporting Addict

    Aug 30, 2015
    Well, speak up! :mute:
     
    WNC1911 likes this.
  8. Sterling Archer

    Sterling Archer Codename Duchess Supporting Addict

    Aug 30, 2015
    Glad to hear of your experience! :thumbs:
    Especially since I have a build on order with them... :D
     
    WNC1911 likes this.
  9. Wheels No More

    Wheels No More Long gone

    May 12, 2015
    Glad to hear about your happiness with customer service.
     
    WNC1911 likes this.
  10. dakota1911

    dakota1911 Well-Known Member

    Feb 19, 2015
    Haven't had to use it yet, but good to know in case I do.
     
    WNC1911 likes this.

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