On May 11, 2024 I purchased a 46 gun safe for $4,893.45 for our vacation cabin. Due to the devastating fires and subsequent floods in
Ruidoso, New Mexico it was not delivered to us because the trucking company that Old Glory hired left
it in the Walmart parking lot because the town had been evacuated. The safe sat there, in the
rain, for approximately 3 weeks during the recurring floods until the next moving company that Old Glory Safes hired
could pick it up and store it for them until we could take delivery. The floods continued until the monsoon season ended near the first of October, but we went to Ruidoso on August 5th to have our safe delivered. At that time we were told by the movers that it couldn't be delivered during the week that we were there.
When it was finally delivered on November 5, 2024 at 4:31 p.m, the moving company had it in the back of a pickup truck and there was very little
protective packaging left. The safe had leaves in it and numerous scars, dents, gashes,
scratches and rust plus the door was ajar and hit a young employee of the movers
that Old Glory hired. The movers couldn't close the door. We could hardly believe our eyes so we
took pictures and called Old Glory Customer Service and talked to Liz at which time she assured us that they would make the safe as good as new. The movers then dropped it three times, first when the dolly completely gave away and ball
bearings went everywhere. Next they dropped it flat on the floor damaging our Saltillo tile.
Then, the safe fell and pinned another young man against the wall hurting his leg. At this
time, we talked to Liz again at Old Glory's customer service and she advised us that all
would be made good and that they would file an insurance claim against the moving company for the damaged
floor. We did receive compensation of $600 from the moving company only. However, it has been over a year now and we still
cannot close the door without an extra person to help push. The inside screws are rusted
from the rain so the pistol holder and wall just hang and flap and won't hold gun. One of the reasons that I bought from Old Glory was their unconditional warranty. At first, Liz at Old Glory told us that if we paid $1,800 for the shipping of the safe back to them they would refund us for the safe. She arranged a date for pick up but, at the last minute they cancelled and said that it was against their policy. Since then we have tried to
contact Old Glory numerous times over the past months and they will not call us back or even
respond.