Guncrafter CS

Discussion in 'General Firearm Discussion' started by boatdoc, Aug 6, 2020.

  1. boatdoc

    boatdoc Well-Known Member

    Aug 3, 2015
    Had a very small issue while breaking in a GI 9mm. Was frustrated at first and took it out on GI in my email.
    did they blow me off? did they put me in my place? NO

    Alex,himself, emailed me. Was very professional, very understanding that even a small issue on an expensive semi custom gun can bring out frustration and anger.

    We worked on the issue and found a very easy solution. My problem went away.

    I had to share this with you folks. It is very rare indeed that a top exec of a company works hard with the customers to make them happy.

    Kudos to Alex and Guncrafters for doing things right.


    a very happy gun owner
  2. random84

    random84 Well-Known Member

    May 4, 2020
    I hope you apologized for your outburst. :)

    I emailed GI about having an existing gun modified- Alex himself called me back and walked me through what was realistic (and not).

    A very professional man and I appreciated him taking the time.

    Thats partly why I have four of them!

    Sent from my SM-G965U using Tapatalk

  3. OldCuz

    OldCuz Raleigh NC Supporting Addict

    Mar 22, 2020
    I've been recently dealing with Alex on a couple of guns. I was a little surprised at the first time that he called me. The owner himself calling me? That's what I call personal service. I too am a pleased customer.
    Personal service is all to uncommon now a days.
  4. boatdoc

    boatdoc Well-Known Member

    Aug 3, 2015
    of course-- I was humbled after I calmed down a bit and expressed to Alex that I was sorry about the outburst

    he was very professional and understanding. others would NOT have been
    colrhino, switchback, FWoo45 and 2 others like this.
  5. random84

    random84 Well-Known Member

    May 4, 2020
    This is now a guncrafter picture thread. :D 20200806_090026.jpg

    Sent from my SM-G965U using Tapatalk
  6. Apollo99

    Apollo99 Well-Known Member

    Jun 26, 2017
    I am always surprised when Alex answers the phone or answers my e-mails. Always calm, helpful and professional, he is top notch.
  7. Sneaky One

    Sneaky One Well-Known Member

    Aug 14, 2016
    Alex is a good man Two in this photo now belong to other fine addicts BEC0635F-7DF7-45F9-9C91-4D3B977E7911.jpeg
  8. Bender

    Bender Supporting Addict Supporting Addict

    Aug 15, 2011
    A few years ago I was lucky enough to be able to visit the GunCrafter shop. I was able to meet Alex and the rest of the staff early amazed by their kindness professionalism and thoughtfulness. Yeah great group of folks who truly do care about each and every customer.
    gps man, colrhino, blamo and 4 others like this.
  9. monadh

    monadh Sapientiae Timor Domini Initium

    May 8, 2012
    Alex and staff are good people.
    colrhino, boatdoc, awmp and 2 others like this.
  10. awmp

    awmp Supporting Addict Supporting Addict

    Apr 27, 2012
    I have spoken with Alex a few times and always came away very impressed.
    colrhino and boatdoc like this.
  11. Bender

    Bender Supporting Addict Supporting Addict

    Aug 15, 2011
    I have touched “greatness”
    Sneaky One and colrhino like this.

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