I want to know if I am the only one who hangs up on a customer service representative who cannot even pronounce their own name in English? Is it me or is this actually becoming a sort of epidemic.. I will be honest here I do not have a racist bone in my body, I treat everyone like ****... I don't scrutinize, or discriminate because of race, creed, color or ethnic orientation. If you're getting on my nerves, I'm sure the hell gonna tell ya.. But, seriously I mean do we not have the right as a customer to speak to someone who can actually help us with our issue. Are companies doing this just to piss us off so we will hang up and forget about our problem because we don't want to go through the hassle? I kid you not I was on the phone for nearly an hour the other day waiting on a CS rep for a company and when they finally answered I could not understand a single solitary word they said. Now I don't know about anyone else, but come on... I mean what do you do at that point hang up, try again and wait on hold for another hour? Ask for someone who can speak English, or a translator? How do you not be rude in response to this type of situation? I told a guy the other day, "finally someone who speaks English" He immediately got offended and it was then I realized that the only thing he could say in English was his name. This is definitely a Rant, but I honestly want to know how does everyone else deal with this sort of thing? And is it me, or is it just getting worse? It sure seems that way to me, if I make 10 calls a day you can be at least 80% of those who answer the phone will not speak good English.. Or you get a whisperer which can be just as bad.. I am writing this under general discussion, because it doesn't pertain to our passion for the 1911 platform, but this is something that honestly is starting to bother me. I don't have an hour or two to waste on the phone only to find out that not only did I have to repeat myself or have the other person repeat themselves for over 1/2 the conversation, but I also just found out the person I am talking to is not even from the right department to resolve my problem or issue... So what does everyone else do? What do you all say in situations like this? Do you ask for someone who can speak clearer English? Do you hang up and call back in hopes of getting someone who can? Another one is that you finally get through the painstaking hour it took listening to Latka's girl friend (Taxi) from Lithuania and they then want you to stay on the line for another 10 minutes and listen to them sales pitch you or offer other services you don't want or need, the call under other circumstance would of took 10 minutes but this one took an hour. And then to top that off they want you to stay on the line for a survey of how they did and did they resolve the issue... OMG SHOOT ME NOW!!! PLEASE... And again I am sorry if this offends anyone I am really not trying to discriminate or make any racist banter here. I am just so frustrated with this scenario because it happens so much..