This thread will document my experience. Looking good so far. [Friday 15June2018]After months of dawdling and shuffling and letting the firearms take up space in my safe for no good reason, I finally got around to contacting Springfield via email last Friday at 6:45 pm CDT. I made two separate entries, one for each of the two pistols. At 6:50pm CDT Received two automated acknowledgements of receipt. [Monday 18June2018] 8:45am CDT: Received two automated emails showing that each ticket had been assigned to a rep. 9:03am CDT: Received email from Rep #1 11:17am CDT: Received email from Rep #2 There were a few things to work out since I travel, live alone, etc. How do I get them back, things like that. Got it all worked out. 12:23pm CDT: I get an RMA notice and shipping label from Rep #2 I contact Rep #1 and tell her what we're doing. She replies, "Oh, you can just put them both under the same RMA. I'll take care of that. No problem. We exchange a couple of emails to make sure there won't be any confusion. 4:30pm CDT: I get final confirmation from Rep #1 that we're all set, everything is updated and I'm good to go. I print the shipping label, type up descriptions for each pistol, flag the pistols and put them back in their original cases with the notes, pack the cases in a box. I'll drop off at FedEx tomorrow and they'll be back in Illinois Thurs. They say 2-4 weeks turnaround. I'm good with that. Literally less than one business day to get this process started, very professional, looking good. I will post updates as required and report on results.