The thumb safety on the Nighthawk Bull Commander I got a couple months ago was a bit ‘sticky’. Especially on the upsweep it just wasn’t smooth. When I took it apart I saw there was a dimple on the side that contacts the plunger. Just didn’t seem like it was ‘right’ compared to my other guns. I’m not sure if it was this or something else on the internal surfaces that weren’t correct. So I sent an email to them at about 11pm and by 9am the next morning I had a response from them. Answered a couple questions in the link contained within their email and a few minutes later I had a prepaid UPS return label to ship it back to them. Also the gun cams with a short trigger in it which made me have to consciously remember to reposition my finger every time. With the short trigger a natural grip of the gun made my finger go in all the way to line first line. With a medium trigger and a natural grip my finger lands perfectly in the middle of first pad. Another thing I really didn’t prefer was the Heinie ledge sight. Not every time I drew but sometimes that reverse ledge on the sight would catch on my shirt. Realistically the chances of me having to cock the gun one handed on a surface due to injury or otherwise are far less than the chance of it snagging on the draw. So since it was going back for the safety issue I requested to have a solid medium length trigger installed and tuned as well as have the ledge sight replaced with a two dot smooth sight. I’m more used to the two dot rear sight and it doesn’t have the ledge on it so it won’t snag. They fixed the safety, swapped the trigger, tuned it and changed the sight for me. They test fired it and even included the test target for the work. I could have easily changed the parts and as far as the sight goes there’s no problem sighting it in. It was really just that I wanted the new trigger to be installed properly, tuned and checked to be sure all things were safe. After completing the ‘warranty claim’ online I called them to arrange and explain the addtl things I mentioned above. The rep that I worked with was as prompt and courteous as one can be. Total time from my first email to getting the gun back was less than two weeks. Now I like it even more than before. Thank you Nighthawk and well done all the way around. Ps......just a quick question for a mod or admin. Why is there no Nighthawk prefix where the drop down is in the thread title bar?