Novak Design Customer Service

Discussion in 'General 1911 talk' started by Slapshot, Feb 1, 2018.

  1. Slapshot

    Slapshot Well-Known Member

    Sep 6, 2017
    Been working on upgrading an early SS Colt XSE Government Model. Broke all the sharp edges, EGW BTGS and 2pc. MSH w/MW, Wilson SS Single Sided TS, VZ grips w/screws, etc... I added some MGW G.I. replacement sights because they were cheap and an upgrade. Turns out the front (staked) sight was a little crooked so I sent the slide to Novak to cut dovetails and install a Brass Bead front sight and their LMC01 rear sight last Thursday. Got a call they were a little worried that the finish was a coating but I assured them it was bead blast and I could touch up anything that marred the finish. Called back a few hours later that it was shipping today. That's a 1 week turnaround with a day or two in shipping.

    In this day and age it's nice to see somebody concerned enough about the customer that they would make a call before proceeding not to mention the fantastic turnaround.

    Awesome Customer Service :)
    Doc45, simonp, Billy Rao and 4 others like this.
  2. Joni Lynn

    Joni Lynn Professional Pest, NRA Patron member

    Dec 21, 2014
    I've had them do some things for me and can say nothing but good things about Wayne and the crew.
    Billy Rao and Slapshot like this.

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