I have a Springfield Champion that ejects its spent cases straight back into my face with great velocity. I shot only 3 magazines through it because I was afraid one of the cases would break my shooting glasses and put out an eye—that’s how hard they were hitting me. I called Springfield, got a return label, and sent it back. Today (about 3 weeks later) I got an email saying I needed to call them. The woman I spoke to said that because this is a GI (actually it’s a mil-spec, but whatever) without a lowered ejection port, it is SUPPOSED TO EJECT THE CASES STRAIGHT BACK TO MY FACE!!!! She said Springfield would lower the ejection port and install a different ejector, but only if I pay them $90. I said I own other mil-spec 1911s with non-lowered ports and they don’t do this, and furthermore no gun is “supposed to” do this, but she was just reading the message sent from their repair shop and kept insisting that this was normal for “GI models.” I maybe should have asked to speak to her boss then and there, but it was just about time for them to close on a Friday, so I said I was going to ask for advice on a 1911 forum and get back with her on Monday. Some further info: Though only 3 magazines have been shot through this gun, it’s an older model made in Brazil with a steel frame. I bought it new about 14 years ago but broke my wrist in a dozen places before I had a chance to shoot it. For 14 years the gun sat in my safe, until I took it to the range last month and shot it for the first time. I’ve had a few other guns occasionally shoot a spent case back at my face, but this thing does it consistently and with great force. It’s clearly a defective weapon IMO, and I surely believe Springfield’s lifetime warranty should cover the repair. It amazes me that they should claim this is normal and is “supposed to” happen with any 1911 that doesn’t have a lowered port. So I’m seeking some advice from you good and wise folks. Am I right in thinking Springfield should fix this on their dime, and if so, what can I do to get Springfield to do the right thing?