WC Customer Service

Discussion in 'General 1911 talk' started by azguy1911, Jan 18, 2019.

  1. azguy1911

    azguy1911 I'm done buying guns, I'm just a bystander now

    Oct 22, 2015
    So, I decide to send in my Stealth in 38 superb for a complete Armor-Tuff refinish. I'll try and document the experience in this thread but initially WC is on it.

    I called WC (yes Ed Brown, they have people that answer the phone) on Monday, inquired about the process, who to use for shipping, etc. They directed me to a form for 1911 custom work and price list on their website. It's $290 to de-horn the gun, prep it, refinish it and ship it back. Seems fair if not cheap for WC service.

    The gun was well carried when I bought it, I've shot a few hundreds rounds through it, it runs perfectly and I had Steve Owens add a Bullet-Proof aluminium magwell, low-safety and semi-extended slide release and those three parts were all blue'd as shipped from WC.

    I shipped the gun to WC on Tuesday, they got it yesterday at 2:30 local time and first thing this morning I get a call saying "hey, your Stealth is here and it arrived safely and I would like to go over the work order". I'm like cool. I basically reiterate the gun ran fine and needed a cosmetic face lift.

    He said they would give it a once over and without anything unexpected turning up they would Armor-Tuff every square inch of the gun (the guide rod plug was still SS - WC rep pointed that out) and get it back to me in roughly 6 weeks.

    Professional, quick, courteous :):)

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    ronin11, samuse, Babboonbobo and 15 others like this.
  2. B81

    B81 Well-Known Member

    Aug 12, 2018
    It looks like they missed a spot.

    ... or were you going for a "battle worn" look.
    tac45 likes this.

  3. bobo3020

    bobo3020 Well-Known Member

    Jul 31, 2014
    Along for the ride.
  4. ORShooter

    ORShooter Just outsided the realm of Crazy!

    Nov 28, 2018
    That thing should shine when it is returned! I don't own a WC but, did have a great experience with the gentleman I spoke to about their magazines. I'd definitely recommend them just from that!:thumbs:
  5. ZArugby

    ZArugby Kickin back a little Supporting Addict

    Sep 15, 2016
    Wilson rocks! But as I said months ago, I like this little gun with its worn look.
    boatdoc and m2man like this.
  6. Fred_G

    Fred_G Known Agitator

    Dec 29, 2015
    I worked hard on that Fred_G "Custom Carry Wear Finish", and you want to go and get it painted. LOL

    In for picts, I bet it looks brand new when you get it back!
    UBOATDOC, boatdoc, FWoo45 and 4 others like this.
  7. nod

    nod Well-Known Member Supporting Addict

    Nov 19, 2015
    Six weeks is a pretty good turnaround for WC. They have had my Glock for 5+ already. A couple of years ago I was told six months for a one piece magwell on a Professional. It only ended up taking 2 1/2 months to get it back. Nice looking pistol!!
  8. BigSkyGuy

    BigSkyGuy Well-Known Member

    Dec 25, 2018
    I'm digging the worn look myself, but I can definitely understand wanting to get it looking new. Are you going for all black again?

  9. azguy1911

    azguy1911 I'm done buying guns, I'm just a bystander now

    Oct 22, 2015
    It's a sick obsession, my OCD ;)
  10. Nick Rice

    Nick Rice Well-Known Member

    Feb 2, 2017
    I've been working with Alan at WC on my CQB just lately and he's a class act. I'd say No Worries.

    Sent from my SM-G900V using Tapatalk
    boatdoc likes this.
  11. 605atthe wheels

    605atthe wheels In the staging lanes Supporting Addict

    Oct 19, 2012
    John, what color(s) of AT did you choose? Looking forward for follow ups. It sure looks like a shooter.

  12. Ken Gallagher

    Ken Gallagher Active Member

    May 17, 2015
    Looking forward to the “After” photos!
    1L26 likes this.
  13. azguy1911

    azguy1911 I'm done buying guns, I'm just a bystander now

    Oct 22, 2015
    Update, 21 business days later (Wilson got the gun on Thursday the 17th of January and called me to go over my wishes on the 18th) WC called today and my Stealth chambered in 38 Super is complete and ready to be shipped :):) I do you beat that !

    They dehorned the gun and did black AT everywhere and shipped back to me for $318.

    If it gets out today I'll have it on Wednesday if not Thursday ;)
    ronin11, FWoo45, Fred_G and 3 others like this.
  14. BigSkyGuy

    BigSkyGuy Well-Known Member

    Dec 25, 2018
    Sweet! That's a pretty impressive turnaround time!

    Looking forward to seeing it.
  15. Razer

    Razer On The Razers Edge Staff Member Admin Moderator Supporting Addict

    Jul 1, 2012
    I've never had a gun refinished, but that seems extremely reasonable.
    boatdoc likes this.
  16. azguy1911

    azguy1911 I'm done buying guns, I'm just a bystander now

    Oct 22, 2015
    I had originally called Nighthawk about doing a DLC finish on it and was quoted 20-24 weeks as a point of reference.

    Initially, Wilson said "around 6 weeks"
    UBOATDOC and boatdoc like this.
  17. Sneaky One

    Sneaky One Well-Known Member

    Aug 14, 2016
    Last year they did the slide on my new to me ULC. $100 plus shipping. At that time they said complete gun would run $275 plus shipping. Very reasonable imo. Three weeks for mine also.
    boatdoc likes this.
  18. boatdoc

    boatdoc Well-Known Member

    Aug 3, 2015
    I love them. Mrs boatdoc not so much..because they tell me a 6 month build time and get me the gun in 10 weeks. awesome company and service

    enjoy your toy
    Mike Meints and UBOATDOC like this.
  19. azguy1911

    azguy1911 I'm done buying guns, I'm just a bystander now

    Oct 22, 2015
    Got the Stealth back, Wilson was fast, easy to work with and may I say cheap too. It's linted up as I'm at work but you'll get the idea fresh from the UPS box.

    This is one bad ass EDC piece now, red fiber-optic front site, magwell, 38 super that will hold 10 rounds with the Tripp Magazines (9+1)

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    Hardball, ronin11, slovan and 2 others like this.
  20. Ken Gallagher

    Ken Gallagher Active Member

    May 17, 2015

You need 3 posts to add links to your posts! This is used to prevent spam.

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