This is a praise for this company and they are true to their word. I have no affiliation with them just a first time customer who had problems. So I closed on my house May 22 and about a week before that I had ordered a light bearing holster with an rmr for my G45 MOS. Fast forward 2 weeks and I get a notification that because I had a change of address it was sent back to the main USPS hub and right back to the same post office. I had filled out a change of address form hence the back to the main hub part. So I’m excited to get it in and be able to carry the G45 that I got from Jeremy one of our great sponsors. I get my next notification that it’s been delivered on my porch. When I get off work I hurry home and can’t wait to get my hands on it. The package is no where to be found but there are 3 others from Fedex and UPS. I go by the post office and talk to the post master and who then shows me the location where the barcode was scanned “ my house”. I email the company and let them know what was going on and they said they had the 11 day wait just if the package was to show up. That said I called on day 11 and spoke with one of the nicest women on the phone and she said they had no problem sending another one out. The only request she had was if the original showed up send it back. Great customer service and if I’m ever in the need of another kydex holster they will have my business.