Oh wow. That’s crazy it made it way out like that. I really wonder what the story is on their end that would allow this.

 

You have every reason to vent. Very distressing. Good luck with a resolution.

 

Sorry to hear it. Love my Mongoose. Let us know how it turns out.

 

I’ve been debating back and forth recently about getting a Les Baer 45 or a mongoose. I cannot imagine how unpleasant I’d be if I finally commited and it wasn’t working correctly. A 5k gun with that serious of an issues?….yikes. Hope they make that right immediately that’s crazy

 

Man Sorry to hear this. I know Bob and company will take care of it. Keep us posted on how it turns out.

 

Why doesn't Nighthawk have designated QA,responsible that is available for direct customer contact. I'm aware of other, similar issues.
I worked many years in manufacturing as QA.. I made few errors, ever.

 

Yeah, that’s one of many hats for Bob. And Bob is phenomenal at his job, but I do feel for him at times. I can count on one hand the number of folks handling CS (among the many hats he wears) that are as good as he is. Can’t even imagine what NHC will be like if/when he decides to retire.

Plus, even if the company is willing to spend for it, it can’t be easy to find someone to do the job you suggested, who’s basically a personable, talented gunsmith in their own right that just wants to answer phone calls and “liaise” all day.

 

Thanks for the support, guys, it's appreciated. I'll update after Bob has called me back. Nothing less disheartening than picking up 3 revolvers from the FFL -- 2 old L Frames I won on Rock Island that finally and coincidentally arrived the same day as the Ranger I've hunted down and been dying to get, only to see the early 80's guns in better mechanical condition than the $5K revolver. I first noticed it when I got home, took it out, smiled on opening the cylinder, then wondering what the heck was going on when I closed it, turned it to lock it in, and it actually skipped a notch before catching on the second. I'd really like to know how someone there could have test fired it, sighted it in, and not noticed that ... let alone have gone through an alleged series of QC checks. My old ass caught it immediately, FFS.

 

Not good, NH has a great reputation for customer service, but just being one deep (Bob) is not good, especially for such a high end pistol. It made it out of the factory and then made it out of NH? That has concern written all over it.

I'm sure it will work out, but should not be an issue you have to deal with.

 

I had a snag dealing with NHC once. I wont rehash the details because Bob was right there from moment one and resolved it to my satisfaction. He will get this handled, sucks that it happened though.

 

All I can say is the “Boeing-Flu” is real and permeated every industry.

 

This is disappointing but the true test will be seeing how NH handles it. Looking forward to hearing what Bob says. My gut tells me he will immediately send you a shipping label and resolve the problem. I sure hope so….

 

I just spoke with Bob (poor guy seems to have to do everything over there). He's getting a label out to me today. I agree, NHC would be in major trouble if they lost him. He'd make one heckuva VP of Operations for a larger manufacturer. I'm not any less pissed (that's an understatement), but I know I can trust Bob to come through. I just should not have to be out my gun for a period of time and inconvenienced after spending what I just spent on a revolver. I'll leave this thread until I've heard back, either an assessment of the problem or the receipt of a functional, as new Ranger.

 

I have a buddy that has had some work done by NHC.
I won't be sending anything their way any time soon.

 

Sorry for your troubles. Your story exemplifies why I have cut back on this hobby. These are certainly "luxury goods" (a Glock will suffice very well for actual duty), and when manufacturers are asking a premium price, there must be commensurate QA and CS provided. Shipping is a PIA, and what should be a fun endeavor turns to frustration. As another poster noted, lack of quality and service has diminished in almost all areas of our commerce. Sellers can get away with that for cheap / disposable goods. Not with high end products.

 

Korth has been thru a lot of hands since willi was making 120 a year.

 

Honestly, when I saw that NHC was going through a detailed check list before shipping a Korth my first question was what was wrong at Korth that someone felt the need to conduct such an inspection of their product before releasing it to a dealer. This needs to be thrown back into Korth’s lap for allowing such a product to leave the building. I think the best remedy is for NHC to ship the OP a new (inspected) revolver ASAP and then to send this one to Korth asking what their plan is to avoid this kind of thing from happening again and risk damaging the brand and the NHC’s reputation.

There is another question that must be addressed. If such glaring flaws make it out of the factory and past secondary inspections how can we be sure that there is not some other flaw lurking in the internals? It reminds me of the Wesson Arms revolver days. I ordered a 445 Supermag and upon arrival discovered that it did not always complete its cylinder rotation to battery lockup before dropping the hammer. Yes they corrected the issue and when I discussed the matter with other owners, they often shared their stories of similar issues. One die hard Wesson fan said that when a new revolver from them that he had ordered, he would just plan on sending it back for their corrective attention. Well and good but how does a company stay profitable doing things twice? Oh wait, their weren’t profitable.

I seriously entertained the idea of buying a Korth but wanted to see one up close and personal before putting that much money out for it. I had a recent experience with a gun builder that had the pistol in the USPS system 5 times and I was beginning to feel like it was a game of USPS Roulette. It is still was not completely corrected. at

Thank goodness that a man of Bob Reeves’ character is there to resolve the matter for you.

 

Honestly, when I saw that NHC was going through a detailed check list before shipping a Korth my first question was what was wrong at Korth that someone felt the need to conduct such an inspection of their product before releasing it to a dealer. This needs to be thrown back into Korth’s lap for allowing such a product to leave the building. I think the best remedy is for NHC to ship the OP a new (inspected) revolver ASAP and then to send this one to Korth asking what their plan is to avoid this kind of thing from happening again and risk damaging the brand and the NHC’s reputation.

There is another question that must be addressed. If such glaring flaws make it out of the factory and past secondary inspections how can we be sure that there is not some other flaw lurking in the internals? It reminds me of the Wesson Arms revolver days. I ordered a 445 Supermag and upon arrival discovered that it did not always complete its cylinder rotation to battery lockup before dropping the hammer. Yes they corrected the issue and when I discussed the matter with other owners, they often shared their stories of similar issues. One die hard Wesson fan said that when a new revolver from them that he had ordered, he would just plan on sending it back for their corrective attention. Well and good but how does a company stay profitable doing things twice? Oh wait, their weren’t profitable.

I seriously entertained the idea of buying a Korth but wanted to see one up close and personal before putting that much money out for it. I had a recent experience with a gun builder that had the pistol in the USPS system 5 times and I was beginning to feel like it was a game of USPS Roulette. It is still was not completely corrected. at

Thank goodness that a man of Bob Reeves’ character is there to resolve the matter for you.

Pretty much nailed my thoughts on the head. It's been back at NHC for a few days. Bob emailed me to let me know he had "verfied the cylinder stop issue." No sir, it ain't a cylinder stop issue, it's a cylinder issue. I told him I want a new cylinder and stop fitted (the stop has unusual wear on it from the obviously badly-cut cylinders). If it's a cylinder stop problem, it's not picking certain notches to act up on; it's gonna fail to lock up on ALL of them. I'm not looking for an oversized cylinder stop to try and bandaid a bad cylinder, which I literally took home and found the issue immediately and which, by the way, is already showing wear inside the notches. They won't replace the revolver, although I agree that's what they SHOULD do. You pay for a new, perfect revolver, that's what you should get, not a refurbished defect, which ought to be resold as such. I'm pretty upset over this, and I do have faith in Bob's integrity, but the decisions aren't all up to him. We'll see. This one is a make or break for me as far as NHC is concerned. I've spent around $70k-on new NHCs and Korths in the last 5 years ... maybe more. When you're paying that kind of money, you expect to get what you paid for. We'll see, shouldn't be long.

 

Very disheartening. Huge Nighthawk fan and they’ll of course make it right. Does the one gun one gunsmith also apply to Korth?

 

Yes, it does.

 

Not sure if it’s still this way, but Ryan Ramberg was their Korth revolver expert and they do go through the guns and make some adjustments. Who knows what happened to the gun after it shipped. It definitely isn’t a certainty it’s Korth’s fault and it may also not be Nighthawks fault either (or it could be). Pitchforks aren’t needed here.

 

I've owned dozens of revolvers over half a century. I've never seen this issue before. I can't imagine what a dealer would have to do to cause something like this ... or WHY, considering they wanna sell it for top dollar. Hell, I've bought vintage revolvers that people fired thousands of rounds through with little if any cleaning or lubing, and never saw a cylinder stop manage to eat away the steel from 3 or 4 unlucky notches. I get that sometimes even the best can produce a lemon. I just want it made right. Like I said, I'll report back after the Korth smith there (I think it is still Ryan R) makes a determination as to the problem. Not trying to start any poo on a company I obviously love.

 

I don't ever remember reading about issues with a new Korth before. Whatever the reason is, it still sucks. Did it come straight from NH, or through a retailer?

 

Authorized dealer, bought on the net.

 

Subbed for updates, I'm really hoping NH handles this correctly.

 

If I don't hear something by tomorrow afternoon, I'm going to be giving Bob a call.

 

Any update from NH?

 

I called Bob yesterday afternoon and got a vm msg stating he had been out of the office on Tuesday and Wednesday, so I left him a msg asking him to give me an update on the smith's assessment ASAP. I'm hoping to hear from him today. Frustrating, but I get that it ain't Bob's fault if he's not in.

 

I would be absolutely shocked if NH didn't make this right.

 

Keeping my fingers crossed. A lot depends on one's definition of "right."

 

Nighthawk employees used to work 4 tens, off Friday- Sunday. This is heartbreaking , a Korth has been my grail/muse for awhile. For that money it needs to be perfect.

 

I’d definitely like to know how this is handled. Everything nighthawk says/does and if Korth has any knowledge or involvement at all.

 

I will certainly report on any information I'm given. They've had it for 8 days now and tomorrow is a Friday. I'm starting to feel like my issue isn't very high priority over there. Shouldn't take a competent revolver smith more than a couple minutes to at least determine what the issue is in this case. Hell, I sent back a new CZ Custom with several major issues and had the gun back perfectly repaired and as new in seven freaking days. No lie.

 

What disturbs me the most about your situation is the wear/?damage to the cylinder notches. Having explored the innards of my mongoose for unknown hours I noticed several things that came into play to make cylinder turn clockwise. In my case the cylinder stop was not perfectly filed and second my Korth’s cylinder notches were cut a bit differently than Smith or Colt. The leade side of the notch only has a minute amount of surface area to to the stop from turning…on some cylinders probably less than .015 shelf. Coupled with the bevel that Korth put on the plate side of the stop and a spring loaded part…it didn’t take much force to cause the stop to slip out of the leade side of the notch. Fortunately this was fairly easy to fix and I have no peening issues or cylinder damage in either of my two cylinders. Not sure why yours did. May need a new cylinder????