I thought this was a cool video showing the factory and a great discussion with Tony about their handguns.
I know people say that a lot and maybe it's a selling point but that's just not true. It is more like a 19X or aG45.My C2 is about the same size as a G19
Had the exact same issue with Loudon Guns here in Virginia.By (semi) popular demand, here goes, I will try to keep it as brief as possible. As a forewarning, this is more about customer service, or lack thereof and not necessarily a condemnation of the product. In December of 2020, I ordered a C2 DUO with the carry cut for the optic mount. I went through the Heroes Program and was told that as part of the program, if I had the gun shipped to an authorized Staccato Dealer, there would be no transfer fee. What ended up being ironic about this is I have a friend with an FFL who would not have charged me a transfer fee. But, to keep things easy, I selected a Staccato dealer close to me from the drop down menu. Also, when I ordered, I was charged the “old” price which included the optic mount and is $200 more than current prices.
I was notified when my C2 arrived at the store. When I arrived, my gun was brought out and I began the paperwork. I have an LTC, so a call to NICS was not necessary. I was being assisted by a young lady, and she told me that I owed $80. I asked what for and she replied that it was for the transfer fee. I mentioned the fact that I had purchased on the Heroes Program and was under the impression there was no fee. About then, one of the male employees behind the counter said, “If you plan on leaving here with that gun, you will pay us $80.” I was taken aback by his attitude and asked again about the Heroes Program, to which he replied, “Staccato does not tell us how to run our business or tell us what to charge or not to charge.” At this point, I was ready to leave, have the gun sent back, and get a refund. I called Staccato customer service and was told I would be reimbursed. I paid and left with my gun. I know some will point out that what happened was beyond Staccato’s control; I, however, feel that the stores that are designated as Staccato dealers are the face of the company since you don’t just go to a Staccato store to make a purchase.
The next day I called Staccato and was told they could not actually reimburse me, but they could send me a holster or other item from their store. The holster they sent was not something I would have kept had I purchased it. I could not return the holster because there was never an invoice created.
The other issue was that I was sent an optic plate that was not compatible with the Holosun optics. I called the Heroes Program manager and asked two things: If I could return the holster for a credit at their online store, and would it be possible to make an even exchange for the optic plate I desired ( I did not think this was too much to ask, since I was not given the opportunity to select when I placed my order.
The manager called me back later that day and ensured me that one of his supervisors would call me by the end of business the next day to work out the exchanges. Two weeks later, and to date, I have not heard back. I sold the gun on this forum, ANIB for exactly what I had purchased it for after the two week wait.