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Staccato answering the question, are they worth it?

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21K views 39 replies 23 participants last post by  Shark1007  
#1 ·

I thought this was a cool video showing the factory and a great discussion with Tony about their handguns.
 
#3 ·
Cool, I EDC a Staccato C2 and the more I carry it the better I like it... I just wish I had bought the C2 DUO. It is a great shooting gun...
 
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#6 ·
They are worth it if you don't mind getting a big gun in a small, minor caliber.
 
#7 · (Edited)
My C2 is about the same size as a G19. Although, I would like it in a 45 ACP or 10mm it is not what's available, at least at the moment. I won't say a majority of law enforcement is going to the 9mm because it is the end all be all. I will say that 9mm is "currently" the trend in law enforcement. Full disclosure here, I carried a 9mm for a few years back in the 80s and again in the late 90s. I would prefer a 45 ACP for daily patrol but if I can't carry that I would feel pretty confident of the capabilities of the Staccato C2 or P for duty use. The LE agencies that have adopted or authorized the Staccato, and I understand that there are currently over 250 of them, must know something.
 
#16 ·
My C2 is about the same size as a G19
I know people say that a lot and maybe it's a selling point but that's just not true. It is more like a 19X or aG45.
730379

The slide length may be the same, but that's where the comparison ends.
I loved my C2 but was too much for me to carry every day confortably. I recently found the C and liked it so much more I sold the C2. The C is comparable to a 1911. I love it to death. The size difference is tremendous.

730382
 
#14 ·
By (semi) popular demand, here goes, I will try to keep it as brief as possible. As a forewarning, this is more about customer service, or lack thereof and not necessarily a condemnation of the product. In December of 2020, I ordered a C2 DUO with the carry cut for the optic mount. I went through the Heroes Program and was told that as part of the program, if I had the gun shipped to an authorized Staccato Dealer, there would be no transfer fee. What ended up being ironic about this is I have a friend with an FFL who would not have charged me a transfer fee. But, to keep things easy, I selected a Staccato dealer close to me from the drop down menu. Also, when I ordered, I was charged the “old” price which included the optic mount and is $200 more than current prices.
I was notified when my C2 arrived at the store. When I arrived, my gun was brought out and I began the paperwork. I have an LTC, so a call to NICS was not necessary. I was being assisted by a young lady, and she told me that I owed $80. I asked what for and she replied that it was for the transfer fee. I mentioned the fact that I had purchased on the Heroes Program and was under the impression there was no fee. About then, one of the male employees behind the counter said, “If you plan on leaving here with that gun, you will pay us $80.” I was taken aback by his attitude and asked again about the Heroes Program, to which he replied, “Staccato does not tell us how to run our business or tell us what to charge or not to charge.” At this point, I was ready to leave, have the gun sent back, and get a refund. I called Staccato customer service and was told I would be reimbursed. I paid and left with my gun. I know some will point out that what happened was beyond Staccato’s control; I, however, feel that the stores that are designated as Staccato dealers are the face of the company since you don’t just go to a Staccato store to make a purchase.
The next day I called Staccato and was told they could not actually reimburse me, but they could send me a holster or other item from their store. The holster they sent was not something I would have kept had I purchased it. I could not return the holster because there was never an invoice created.
The other issue was that I was sent an optic plate that was not compatible with the Holosun optics. I called the Heroes Program manager and asked two things: If I could return the holster for a credit at their online store, and would it be possible to make an even exchange for the optic plate I desired ( I did not think this was too much to ask, since I was not given the opportunity to select when I placed my order.
The manager called me back later that day and ensured me that one of his supervisors would call me by the end of business the next day to work out the exchanges. Two weeks later, and to date, I have not heard back. I sold the gun on this forum, ANIB for exactly what I had purchased it for after the two week wait.
 
#19 ·
By (semi) popular demand, here goes, I will try to keep it as brief as possible. As a forewarning, this is more about customer service, or lack thereof and not necessarily a condemnation of the product. In December of 2020, I ordered a C2 DUO with the carry cut for the optic mount. I went through the Heroes Program and was told that as part of the program, if I had the gun shipped to an authorized Staccato Dealer, there would be no transfer fee. What ended up being ironic about this is I have a friend with an FFL who would not have charged me a transfer fee. But, to keep things easy, I selected a Staccato dealer close to me from the drop down menu. Also, when I ordered, I was charged the “old” price which included the optic mount and is $200 more than current prices.
I was notified when my C2 arrived at the store. When I arrived, my gun was brought out and I began the paperwork. I have an LTC, so a call to NICS was not necessary. I was being assisted by a young lady, and she told me that I owed $80. I asked what for and she replied that it was for the transfer fee. I mentioned the fact that I had purchased on the Heroes Program and was under the impression there was no fee. About then, one of the male employees behind the counter said, “If you plan on leaving here with that gun, you will pay us $80.” I was taken aback by his attitude and asked again about the Heroes Program, to which he replied, “Staccato does not tell us how to run our business or tell us what to charge or not to charge.” At this point, I was ready to leave, have the gun sent back, and get a refund. I called Staccato customer service and was told I would be reimbursed. I paid and left with my gun. I know some will point out that what happened was beyond Staccato’s control; I, however, feel that the stores that are designated as Staccato dealers are the face of the company since you don’t just go to a Staccato store to make a purchase.
The next day I called Staccato and was told they could not actually reimburse me, but they could send me a holster or other item from their store. The holster they sent was not something I would have kept had I purchased it. I could not return the holster because there was never an invoice created.
The other issue was that I was sent an optic plate that was not compatible with the Holosun optics. I called the Heroes Program manager and asked two things: If I could return the holster for a credit at their online store, and would it be possible to make an even exchange for the optic plate I desired ( I did not think this was too much to ask, since I was not given the opportunity to select when I placed my order.
The manager called me back later that day and ensured me that one of his supervisors would call me by the end of business the next day to work out the exchanges. Two weeks later, and to date, I have not heard back. I sold the gun on this forum, ANIB for exactly what I had purchased it for after the two week wait.
Had the exact same issue with Loudon Guns here in Virginia.
 
#15 ·
Sounds like you should never do business with that dealer, more so than Staccato. I understand where you feel Staccato dropped the ball on the remedy portion, but I sure as hell would have called more than just once. Most companies can’t just cut a check to a customer without an invoice paper trail, hence them offering an item of like value. Just my $0.02, but your anger/displeasure is pointed at the wrong party.
 
#18 ·
Trust me, it was more than one call, it was several and I even spoke to Tony. All I got from Tony was what great guys they were at this particular gun shop. Like I said, the dealers are the face of Staccato that people interact with. If Staccato does not have a problem with that type of representation, I want nothing to do with them. The cost of the Staccato, for me, was more than I had spent on a gun, ever. I understand about cutting a check, but by the same token they should not have initially told me I would be reimbursed.
I will politely disagree with you. My anger/displeasure was directed at the proper party. I gave them every opportunity to make it right over a two week period and when I was told someone would call to resolve the situation, I got nothing. If that is how they treat customers, I want nothing to do with them.
It all comes down to the fact that we all have different levels of tolerance regarding how much we will allow people or companies walk over us. I set my limit and stuck to it. Granted, by selling the gun, I did not hurt Staccato in the least bit, they already have my money. What I can do is let people know my experience if asked and spend my money elsewhere in the future. Staccato is not the only source for the 2011 platform.
 
#17 ·
I have two, one for duty (yes our dept authorizes them and even our Chief carries one) and I have one for off duty. Both are duo (Trijicon Rmr) setups. One is a Stacatto P duo and the other C2 duo.

I have shot a lot with them and never had a single problem with the pistols or mags.

Caliber, capacity etc. Read this - Why one cop carries 145 rounds of ammo on the job

Whatever you carry (I really like my Guncarfters, Wilsons and even my 365), practice with it, if you like it, keep it, if not move on. Just practice with what you carry.
 
#27 · (Edited)
I tend to like a more traditional look to my 2011’s, so if I’m going to spend 3k and up, then my choice is usually to go with Guncrafter or Nighthawk.

That being said...
I have the 2019 4.1” Staccato P DUO
and am happy with the value as well as
reliability and accuracy of the gun,
but I preferred the stying of the STI Tactical’ that predates the Staccatos.

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#33 ·
I live N of Nashville, the shop I chose for my Colt Gold Cup cause I had to find one in a hurry charges $65 for Transfers, but I use Goodlettsville Gun Shop for all my Transfers now. That other shop is located in Hendersonville, and I won't use them again ever.
 
#31 ·
I prefer the STI firearms over Staccato. I am sure the Staccato is a quality firearm.

I love how the video shows these ultra precise CNC machines that must be "brand new" and never employed on a STI firearm. Where have I seen those machines before? Oh yeah, that's right, saw those on the STI video done by shooting USA a few years back where John Scoutten held up a piece of Made in the USA bar stock and talked about how it is heat treated before any machining for the most precise fit and finish.

I'm just glad the CEO didn't talk about changing STI because it is an acronym for Sexually Transmitted Disease. At least he said "we are a different company with a different direction".
 
#37 ·
I have shot a handful of them, which is saying a lot considering one has to either be a LE here or have an inter familial transfer to get a STI / Stacatto in california initially, they are available on the secondary market at a significant price increase $4,000 - $6,000 at the height of the pandemic.

I have shot a LE's STI in 45 which was quite nice and I think its a shame it has been discontinued. As well as a number of stock ones and ones that John Jardine has done some work on......., my 0.02 the stock STI's at retail price are decent and not outrageously priced, my main gripe would be the trigger on the stock ones that I have shot but presumably if they are focusing on the LE and SD market they feel a 7-10# trigger is a good thing LOL I strongly disagree.

A LE buddy has a Alchemy Quantico on the way to him, hoping to have a chance to shoot it and compare, haven't seen anyone here with a NH 2011 to compare it too so I cant really say whether spending the extra money on a different 2011 is worth it or not.
 
#40 ·
Well, let me contribute a nickel’s worth of free advice regarding staccato. I have STI‘s from the old days and was very pleased with them and with any customer service needs. I have a 2019 staccato P, a similar P duo in 45 ACP,a C2, a C duo and a new aluminum framed staccato P on order.

They aren’t perfect but they’re pretty easy shooters. My C duo was a nightmare from the beginning. The coating was not done properly on the pistol and I had to ship it back to have the DLC treatment reapplied.It caused me to wonder whether because of the tremendous demand they were turning them out a little too fast. Upon return, it look like somebody dropped the pistol and there was a big ding on the port side of the rear sight. I called that to their attention and they immediately shipped me a new rear side no questions asked.

I finally got to the range to shoot the C2 and the C. The C2 was flawless, the other was a miserable failure. It stove piped, failed to extract and did this about every other round. I took pictures of the failures. I emailed them to staccato from the range. In less than an hour I had return postage and a RO number to send it back to the mothership.

Everyone occasionally makes a lemon, I had problems with the Wilson combat a few years back. Their customer service at staccato seems superb. I am very concerned about this C model and intend to have a thorough conversation with the gunsmith when he calls me next week.

I have no experience with transfer fees as the 2FFL‘s I deal with our friends and they never charge me anything. Of course, I’ve done their legal work for free so it’s not totally a gift from them.